Department:               Behavioral Health

Reporting to:              Program Director

Direct Reports:          Counseling staff (maximum of 8 individuals)

Job Purpose/Function:  

Manage the day-to-day operations of the program/ unit, including, but not limited to providing
supervision and guidance to the clinicians, conducting regular chart audits, managing and organizing
the treatment and staff schedule, and ensuring reports are timely and accurate. The Clinical Supervisor
will assist with managing client crisis and grievances while ensuring proper agency procedures are

The Clinical Supervisor plays a major role in building resiliency for the programs clients and the
community at large. By providing proper program oversight, each individual operating in the program
will help foster a sense of commitment to proper care to meet client goals.

Major Responsibilities:

1. Supervision

  •  Supervise counselors
  • Conduct and document regular individual and/or group supervision sessions with counselors
  • Reviews the quality of group performance by co-leading or auditing each supervisee’s group, at least once per quarter (more based on need and customer feedback forms)
  • Conduct and document chart audits on open and closed clinical records to ensure quality compliance
  • Oversee and manage staff schedule to ensure adequate program coverage at all times
  • Review & approve timesheets
  • Coordinate time-off requests, including vacation and or personal leave

2. Oversee day-to-day operation of program

  • Manage and organize treatment schedule to ensure treatment services are consistent
  • Review and sign all supervisory forms (admission, discharge and individual planning treatment plan forms)
  • Ensure that all financial reviews are timely and accurate
  • Assign and manage caseloads, based on agency standards
  • Review and co-sign all correspondence leaving agency for appropriateness, including court reports, DCF reports etc.o

3. Organizing Meetings

  • Assist in the facilitation of meetings, as requested by the Program Director, including but not limited to developing the agenda and presenting ideas.
  • Facilitate staff and case conference meetings in the absence of the facility Director
  • Facilitate clients events with input from the counselor and or client committee

4. Staff Evaluation

  • Discuss performance with supervisee at each regularly scheduled supervision session, focusing on ways to improve, documenting staff’s progress in writing
  • Complete annual staff performance reviews for review and input from the program director

5. Marketing and Development

  • Works with the program director and chief marketing officer to support marketing and fund development opportunities to showcase the agency’s mission, vision, values, program services and client success stories.

6. Other duties that may be assigned periodically.

Education and Experience Required:

  • Must have a current license from the state of CT
  • Must have a minimum of two years of supervisory experience
  • Must have a work history that demonstrates clear leadership, accomplishment, the ability to get work accomplished on time, on budget and within predetermined specifications
  • Must have strong oral and written communications skills along with the interpersonal skills to work effectively at all levels of the organization and its stakeholders